M-Send

The spread of the Covid-19 pandemic has made the need to find new strategies to stay close to the customer increasingly urgent.

In this context, multi-channeling has proved to be a tool that is not only useful but essential and should be understood not only as the “use of different channels”, but as a real relationship strategy with customers and suppliers.

Communicating following a strategic plan allows you to choose and use tools in the most effective and efficient way.

By adopting a multi-channel approach, it is possible to quickly respond to the growing need to communicate from anywhere, at any time and by any means, satisfying the different categories of recipients.

Through the differentiation of the channels available to the user, the personalization aspect of the service is also strengthened.

Depending on company needs, we study and create ad hoc, customizable and flexible multi-channel projects for any type of communication.

We support you throughout the communication process chain:

• We process the data (SPOOL, PDF, XML, CSV) extracted directly from your ERP, or through SFTP folders and create the document (Document Composition);
• We analyze your communications to understand which are the most suitable channels to ensure you reach your interlocutors in the most effective and safe way possible;
• Where necessary, we integrate the traditional paper mailing with E-mail, PEC, SMS.

• Track all communications sent by any means that you have decided to use;
• Monitor the status of each communication in real time and suspend and restart the shipment in case of error;
• Detect the behavior of recipients thanks to interactive messages such as e-mail, certified e-mail, SMS;