FAQ - Certified Email Manager
WHY SHOULD I USE A CERTIFIED EMAIL MANAGER?
IS CERTIFIED EMAIL MANAGEMENT COMPLEX AND BURDENSOME IN YOUR CORPORATE ORGANISATION?
Our Certified Email Manager tool can be tailored to your corporate organisation. Legal Affairs Dept., Administration Dept., Sales Dept., Customer Care and Procurement, all corporate functions now have the opportunity to make certified email management more efficient and secure. Our Certified Email Manager tool supports the configuration of workgroups, the association of users and the assignment of tasks based on a business organisation chart, individual skills, roles of users and workload.
IS THE SEARCH FOR CERTIFIED EMAILS SENT OR RECEIVED COMPLEX AND DO YOU FIND IT DIFFICULT TO ASSOCIATE EMAILS WITH RECEIPTS?
Our Certified Email Manager tool indexes all certified email messages and also offers a simple and advanced search interface for ultimate efficiency even with a high number of certified email messages and mailboxes to be managed. It also automatically associates messages with receipts, so when you access messages, receipts can be viewed easily and intuitively.
DO YOU WANT TO IMPROVE THE CONFIDENTIALITY LEVEL OF YOUR CERTIFIED MAILBOXES AND PROTECT THEIR CONTENTS?
Our Certified Email Manager tool supports user profiling by associating specific users with mailboxes and user groups. Users will access the system with their own credentials, so no certified email password is required. Different authorisation levels can be set for individual users depending on their role. The tool also supports the creation of user groups for certified email sorting to a specific department or user, which allows users to see and manage only emails within their scope of responsibilities.
DO YOU WANT TO KNOW WHO DOES WHAT WHEN A CERTIFIED EMAIL IS PROCESSED?
Our Certified Email Manager has a historic log storing all actions performed by each user for reports to be produced on each action within the system. In addition, productivity statistics can be viewed by user and user group in order to analyse and improve the efficiency level of actions performed within the organisation.
DO YOU FEAR MISSING ESSENTIAL CERTIFIED EMAIL MASSAGES, SINCE YOU WERE PREVIOUSLY SANCTIONED FOR THAT REASON?
In addition to keeping track of each certified email and its processing by each user (for the purpose of its ongoing monitoring) as well as of users who perform a specific action, our Certified Email Manager supports an Alert system by email or SMS messages to inform users that a new certified email has arrived.
WHY DOES THE LAW REQUIRE THE STORAGE OF CERTIFIED EMAILS FOR A CERTAIN AMOUNT OF TIME?
Certified email service providers are only required to keep receipt logs for 30 months. However, certified emails are native digital contents and, as such, need to be legally stored by an organisation via a specific electronic storage system in order to meet any statutory record-keeping obligations. Our Certified Email Manager tool natively integrates our Legal Electronic Storage system accredited with AgID (Agency for Digital Italy) and suited for storing any documents, annexes and receipts in a legally compliant manner, It also makes Distribution Packages or stored messages available to you within the Platform at all times. This gives you immediate access to your legally stored certified emails to be produced, e.g., before a court.
Discover our Certified Email Manager tool!